At GENIN, we aim to deliver your leather footwear and leather goods safely and efficiently. This Shipping Policy explains our delivery areas, estimated delivery times, shipping charges, and other important delivery information.
Delivery Across Bangladesh
GENIN currently delivers orders throughout Bangladesh, subject to courier service availability in the customer’s location.
We work with trusted third-party courier and delivery partners to ensure that your order reaches you safely and on time.
Delivery Inside Dhaka
For deliveries within Dhaka:
Estimated Delivery Time:
1–3 Working Days
Delivery time may vary depending on the customer’s location, order volume, product availability, weather, traffic, and other external circumstances.
Delivery Outside Dhaka
For deliveries outside Dhaka:
Estimated Delivery Time:
2–5 Working Days
Remote or less-accessible locations may require additional delivery time.
Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Order size or quantity
- Courier service
- Promotional offers
The applicable delivery charge will be displayed or communicated during the ordering process.
Delivery Charge
Inside Dhaka: ৳ 80
Outside Dhaka: ৳ 130
Free delivery may be offered during selected campaigns or promotional periods. Any applicable free-shipping offer will be clearly mentioned at the time of purchase.
Order Processing
Once your order is successfully placed, our team will process and prepare your products for shipment.
Orders are generally processed within:
1 Working Day
Processing may take longer during:
- Sales campaigns
- Public holidays
- Product launches
- High order volumes
- Unforeseen operational circumstances
You may be contacted by our team to confirm your order before shipment.
Order Confirmation
For certain orders, GENIN may contact you by phone or through other available communication channels to confirm:
- Customer name
- Phone number
- Delivery address
- Product and size
- Payment method
If we are unable to confirm an order, GENIN may delay or cancel the shipment.
Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Mobile number
- District/City
- Area
- House/Building number
- Road/Street
- Any useful delivery instructions
GENIN will not be responsible for delivery delays or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.
Footwear Size & Product Verification
For GENIN footwear, customers are encouraged to carefully check the size, color, model, and product details before completing their order.
Where Cash on Delivery is available, customers are requested to inspect the package and product according to our Return & Exchange Policy before completing payment.
Please avoid outdoor use or wearing the shoes before confirming that the size and product are correct.
Damaged or Incorrect Product
If you receive:
- A wrong product
- A damaged product
- A missing item
- A confirmed manufacturing defect
please contact GENIN immediately after delivery.
Customers should keep the original packaging and product condition intact until the issue has been reviewed.
Any approved return, exchange, or refund will be handled according to our Return & Exchange Policy.
Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Customer refusing to receive the package
- Repeated unsuccessful delivery attempts
- Inability to contact the customer
In such cases, additional delivery charges may apply for re-delivery where applicable.
GENIN reserves the right to cancel an order after repeated unsuccessful delivery attempts.
Re-delivery
If an order needs to be re-delivered due to circumstances caused by the customer, such as an incorrect address, unavailable recipient, or refusal to receive the order, an additional delivery charge may apply.
The customer will be informed where applicable.
Delivery Delays
Delivery times provided by GENIN are estimated, not guaranteed.
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Traffic congestion
- Severe weather
- Natural disasters
- Public holidays
- Courier operational issues
- Political or transportation disruptions
- High order volumes
- Other unforeseen circumstances
GENIN will make reasonable efforts to assist customers in case of significant delivery delays.
International Shipping
At present, GENIN primarily serves customers within Bangladesh.
International shipping may be introduced in the future. Where international delivery is available, applicable shipping fees, customs duties, taxes, and delivery conditions will be communicated separately.
Shipping Support
For questions regarding your order or delivery, please contact GENIN through our official communication channels.
Phone: +8801866290587
Email: geninbdpro@gmail.com
Social Media: Facebook, Instagram, Youtube
Please keep your order number available when contacting customer support.
Final Note
By placing an order with GENIN, you acknowledge and agree to the terms outlined in this Shipping Policy.
This policy should be read together with our Terms & Conditions, Return & Exchange Policy, and Refund Policy.
GENIN
Modern Leather Footwear & Goods
Crafted in Bangladesh. Made for the world.
