At GENIN, we process refunds for eligible and approved cases in accordance with our Return & Exchange Policy. Refunds are initiated only after the applicable return has been reviewed and approved by our team.

Please review the refund timelines, methods, and conditions below.

Refund Timeline

The time required for a refund to reach your account depends on the payment method used for the purchase.

The refund process begins after GENIN receives, verifies, and approves the eligible return or cancellation request.

Note: Actual refund times may vary depending on the relevant bank, mobile financial service provider, payment gateway, or financial institution.

Important Notes

Refund Approval

Refunds are processed only for eligible and approved cases.

Where a product must be returned, GENIN will first receive and inspect the product before approving the refund.

The returned product must generally be:

• Unused and unworn
• In its original condition
• Free from scratches, stains, marks, or customer-caused damage
• Returned with original packaging, tags, and included accessories where applicable

For leather products, natural variations in color, grain, texture, or minor natural marks are not considered defects.

Working Days

The stated 7–10 working days do not include Friday, Saturday, and public holidays in Bangladesh.

Refund Processing

Once GENIN approves a refund, we will initiate the refund through the applicable payment method.

Although we aim to process refunds within the stated timeframe, the final credit may take additional time depending on your bank, mobile wallet provider, card issuer, or payment service provider.

GENIN is not responsible for delays caused solely by third-party financial institutions.

Shipping & Delivery Charges

For an approved refund resulting from a wrong product, damaged product, or confirmed manufacturing defect, applicable delivery charges may be refunded according to the circumstances of the case.

For refunds resulting from other eligible circumstances, delivery or shipping charges may not be refundable.

Any applicable refund amount will be communicated to the customer during the refund process.

Order Cancellation

If you request cancellation before your order is shipped, GENIN may cancel the order and initiate the applicable refund.

For prepaid orders, approved cancellation refunds will generally follow the same:

7–10 Working Days

timeline, depending on the original payment method.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the request may be handled according to our Return & Exchange Policy.

Refund for COD Orders

For Cash on Delivery orders where a refund is approved, GENIN may process the refund through:

• bKash
• Nagad
• Rocket
• Bank Transfer

The customer may be required to provide accurate payment details for the refund.

GENIN will not be responsible for delays or failed transfers resulting from incorrect customer-provided payment information.

Partial Refunds

In certain approved cases, GENIN may issue a partial refund rather than a full refund.

The final refund amount will depend on:

• The nature of the issue
• Product condition
• Applicable delivery charges
• The approved return/exchange terms

Non-Refundable Cases

Refunds may not be applicable for:

• Used or worn products
• Products damaged through misuse or improper care
• Products with visible signs of outdoor use
• Products without required original packaging or tags
• Products altered or repaired by the customer or a third party
• Non-returnable or non-refundable products specifically identified by GENIN
• Change-of-mind cases where the applicable Return & Exchange Policy does not permit a refund

Contact Support

If you have not received your approved refund within the stated timeframe, please contact GENIN customer support.

When contacting us, please provide your order number and relevant payment details so that we can assist you more efficiently.

Phone: +8801866290587
Email:   geninbdpro@gmail.com
Social Media: Facebook, Instagram, Youtube

Final Note

GENIN reserves the right to review and approve refund requests based on the circumstances of each case and the applicable Return & Exchange Policy.

This Refund Policy should be read together with our Terms & Conditions and Return & Exchange Policy.

GENIN

Modern Leather Footwear & Goods
Crafted in Bangladesh. Made for the world.