At GENIN, we carefully inspect every product before dispatch to ensure that you receive your leather footwear and goods in the best possible condition. Please review the following Return & Exchange Policy before placing an order.

📍 Delivery Inside Dhaka

🔁 Exchange / Return Policy for Cash on Delivery (COD)

• Customers are requested to inspect the product in front of the delivery person at the time of delivery.
• If you receive a wrong product, damaged product, manufacturing defect, or any other delivery-related issue, please inform us immediately by contacting GENIN customer support.
• If the issue is identified at the time of delivery, you may return the product immediately by paying the applicable delivery charge only.
• Once the payment is completed and the delivery person leaves, return or refund will generally not be applicable for COD orders.
• However, an exchange may be considered for eligible issues reported within 24 hours of delivery, subject to review and approval by GENIN.

⚠️ Product Condition

For an approved exchange, the product must be:

• Unused and unworn
• Free from stains, scratches, marks, or damage caused after delivery
• In its original condition
• With original packaging, tags, accessories, and other included items intact

💳 Exchange / Return / Refund for Advance Payment Orders

• Customers are requested to inspect the product carefully at the time of delivery.
• If you receive a wrong, damaged, or defective product, please contact GENIN immediately through our official customer support channels.
• For approved cases, customers may be eligible for:
  
  • Product exchange, or
  • Refund, where applicable under this policy.
• If a refund is requested for an eligible issue identified at the time of delivery, the case will be reviewed by GENIN.
• Once the delivery person has left, refund requests based solely on product dissatisfaction will not generally be applicable.
• Eligible exchange requests must be submitted within 48 hours of receiving the product, unless otherwise stated by GENIN.

🚚 Delivery Outside Dhaka

For orders delivered outside Dhaka:

• Return or refund is generally not available for change-of-mind or personal preference.
• Exchange may be available in cases such as:
  
  • Wrong product received
  • Damaged product received
  • Manufacturing defect

Exchange Conditions

• The issue must be reported within 24 hours of receiving the product.
• The product must be unused and unworn.
• The product must remain in its original condition and packaging.
• Customers may be required to send the product back at their own expense, depending on the nature of the issue.
• The product should be securely packaged to prevent damage during return shipment.
• Once GENIN receives and verifies the returned product, an approved replacement will be shipped.

👞 Footwear Size Exchange

For GENIN footwear, we understand that finding the right size can sometimes be difficult.

If you receive the wrong size selected/ordered by you, size exchange may be considered subject to product availability and applicable delivery/return charges.

Size Exchange Conditions:

• Shoes must be completely unworn.
• There must be no dirt, scratches, creasing, sole marks, or signs of outdoor use.
• Original box, packaging, tags, and accessories must be intact.
• Size exchange requests must be made within 48 hours of delivery.
• Exchange is subject to availability of the requested size.

Important: Please try footwear on a clean indoor surface to ensure the product remains eligible for exchange.

👜 Leather Product Variations

Leather is a natural material. Therefore, slight differences in:

• Color
• Texture
• Grain pattern
• Natural marks
• Finish

may occur between individual products.

These natural variations are not considered defects and are part of the unique character of genuine leather.

❌ Non-Returnable / Non-Exchangeable Items

The following products may not be eligible for return or exchange:

• Used or worn products
• Products showing outdoor use
• Products with scratches, stains, creases, or other customer-caused damage
• Products without original packaging or tags
• Products damaged due to misuse or improper care
• Products altered or repaired by the customer or a third party
• Clearance, sale, or specially discounted products, where specifically stated
• Customized or personalized products, where applicable

📦 Exchange Process

To request an exchange:

01 — Contact Us
Contact GENIN within the applicable timeframe.

02 — Share Details
Provide your order number and clear photos/videos of the product if requested.

03 — Review
Our team will review the issue and determine eligibility.

04 — Return
If approved, follow the instructions provided by our support team.

05 — Replacement
After receiving and verifying the product, the approved replacement will be dispatched.

💰 Refunds

Where a refund is approved:

• The refund will be processed according to the applicable payment method and GENIN’s refund procedure.
• Delivery or courier charges may be non-refundable where applicable.
• Refund processing time may vary depending on the payment method or financial institution.

GENIN reserves the right to review each refund request individually.

📞 Customer Support – GENIN

If you experience any issue with your order, please contact us as soon as possible.

Phone: +8801866290587
Email:   geninbdpro@gmail.com
Social Media: Facebook, Instagram, Youtube

When contacting us, please keep your order number ready.

⚠️ Final Note

GENIN reserves the right to review, approve, or decline return and exchange requests based on the condition of the product, the nature of the issue, and the requirements of this policy.

All approved returns, exchanges, and refunds are subject to the terms stated above and applicable law.

GENIN

Modern Leather Footwear & Goods

Crafted in Bangladesh. Made for the world.